"Simple As That" Warranty (US Customers Only) 

We at Everest, work hard to produce a high quality product free of defects. In the event an issue does arise, We have a limited lifetime warranty on all Everest products. 
That means every Everest product is warranted to be free of defects in materials and workmanship, for the life of the product (excludes wheeled bags, which are warranted for a period of 60 days from the original purchase date).
Our warranty is effective as long as the product is purchased from an Authorized Reseller and is used for its intended purposes under normal conditions. This does not apply to damage caused by typical wear and tear, unreasonable use, or neglect.

Please email our customer service department at  customerservice@everestbag.com and we will be happy to help you.