> PROCESSING TIME
Orders placed after 12 PM PST will ship the next business day. Orders placed after 12 PM PST on Friday will ship out Monday. 3 Business Days orders confirmed after 2 PM PST will be processed the following business day. 3 Business Days orders placed on Friday after 2 PM PST will be processed on Monday (excluding holidays).
> POSSIBLE DELAYS
We do our best to ensure the timely delivery of all orders. When selecting our free standard ground shipping or international shipping options, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.
> LOST PACKAGE
Once the investigation is complete, if your order is lost in transit or delivered to the wrong address, we will replace your items if they are still available. If we cannot replace them, then we will refund your order, as well as any shipping costs. However, if the shipping carrier confirms delivery to the correct address, we are unable to issue a refund.
> SIGNATURE REQUIRED
This will help ensure that the order was delivered correctly.